Service & Garantie

PERSONAL HYDROTHERAPY SPA WARRANTY-EUROPE

5 YEAR STRUCTURAL WARRANTY

Your shell is warranted against water loss due to defects in workmanship and materials for 5 years from the date of purchase.

5 YEAR STRUCTURE WARRANTY

The galvanized and powder coated steel frame is warranted to be free from defects in workmanship and materials against structural failure for 5 years from the date of purchase.

3 YEAR SURFACE WARRANTY

The spa's acrylic surface is warranted not to blister, peel or delaminate for 3 years from the date of purchase.

2 YEAR EQUIPMENT & PLUMBING WARRANTY

The electronic controls (spa pack and topside panel), heater assembly, jet pumps, circulation pump, hydrotherapy jets, air injectors, thru-wall fittings and glue/silicone joints are warranted for 2 years from the date of purchase.

2 YEAR CABINET WARRANTY

The Tri Lam Eternalwood Cabinet is warranted to be free from defects in workmanship and materials for 2 years from the date of purchase.

2 YEAR COMPONENT WARRANTY

The ozonator, air blower, pump seals, LED light system components, UV sanitizer, thermal cover and cover lifter supplied by Allseas Spas and Wellness b.v. at the time of purchase are warranted to be free of defects in materials 2 year from the date of purchase.

Filter cartridges, spa light bulbs/lenses, fuses, filter lids and headrests no warranty.

EXTENT OF WARRANTY

Date of purchase is defined is the earlier of a) the actual date of purchase or b) 1 year after the date of manufacture, which is determined by the serial number or the date shown on the certification plate. Warranty based on CE-Rules.

CONDITIONS AND LIMITATIONS OF WARRANTY

This warranty is void if:

a) The spa has been subjected to misuse, abuse, alteration, improper installation, improper chemicalization, improper maintenance, punctures, acts of God, or if any repairs have been attempted by anyone other than authorized by Allseas Spas and Wellness b.v.

Abuse and misuse will include (but is not limited to) damage caused by:

Leaving the spa uncovered while the spa is empty of water.

Improper handling of the spa during transporting, set up or installation.

Operation of the spa at a water temperature outside of the range of 35F to 104F (2C to 40C)

Improper use of chemicals or unbalanced water, such as pH, calcium hardness, total alkalinity or sanitizer.

Operation of the spa outside of the specified voltage requirements. (230Volts +/- 10%)

Voltage spikes or "brown out" conditions.

Rodents or other animals.

Unapproved sanitizers such as calcium hypochlorite, sodium hypochlorite, "tri-chlor" type chlorines or any sanitizing chemical that may remain undissolved on the spa surface.

Freeze damage

b) The purchase invoice has not been paid in full to the dealer or Allseas Spas.

This warranty takes the place of all other warranties, express or implied, in fact or at law, including impliedwarranties of merchantability and fitness for a particular purpose.

WARRANTY LABOUR COVERAGE

Labour is covered by your dealer for a period of 2 years from the date of purchase, with the following exceptions:

Part only for the Ozonators, Pump seals, Jet internals, LED system components, and Cabinet components.

Part only components which have an "at the time of purchase" warranty

90 days-Heater assemblies

There is no labour coverage for time required to gain access to the spa.

Warranty service includes a service call reimbursement to the dealer. Additional travel charges may apply if you live beyond the normal servicing area of the authorized dealer. Check with your dealer.

WARRANTY PERFORMANCE

Contact your dealer, either in writing or in person, within 10 days of the problem arising. Use all reasonable means to protect the spa from further damage.

Your notice must include:

The spa serial number

A thorough description of the problem.

Photographs of the problem (if applicable)

Allseas Spas and Wellness may also ask for a copy of the original purchase invoice showing purchase date or delivery date when it seems necessary.

Allseas Spas and Wellness reserves the right to inspect any warranty claim on location or at its' manufacturing. Facility as seemes necessary. 

Warranty parts carry the balance of the unexpired warranty only. Replacement spa warranty will be equal to the balance, if any, remaining on the original spa.

Disclaimers

There shall be no additional warranty or obligation, expressed, implied or statutory. In no event shall Allseas Spas and Wellness b.v. , its' agents or employees, be liable for injury to any person,or any claim for damage however it shall arise.

All expenses including loss of use, labour, materials, chemicals, water, removal and re-installation cost,access,transportation charges, damages or contingent liabilities arising out of any alleged deficiencies of the spa are specifically excluded.

This is a component warranty. Only the defective component qualifies for warranty coverage.

The liability of Allseas Spas and Wellness under this limited warranty, shall not exceed the original amount paid to Allseas Spas and Wellness b.v.for the defective product.There is no warranty coverage on any spa or component not fully paid for to the dealer or Allseas Spas and Wellness b.v. . Proof of purchase and payment may be required. Allseas Spas and Wellness reserves the right to repair or replace a defective component.